Return & Refund Policy

Thank you for shopping at Safeena Hussaini. We strive to offer quality products and spiritual guidance with sincerity and honesty. Please read our return and refund policy carefully before making a purchase.

1. Spiritual Services

All spiritual services such as horoscope readings, star consultations, and personalized recommendations are non-refundable. These services are prepared based on your personal details and cannot be reversed or reused.

2. Gemstones & Spiritual Items

We offer high-quality, spiritually aligned stones and products. Due to their personal and energetic nature, we generally do not accept returns. However, exceptions may be made under the following conditions:

• The item was damaged during shipping
• You received the wrong item
• You notify us within 48 hours of receiving the package

3. Conditions for Return

To be eligible for a return, the item must:

• Be unused and in original packaging
• Include proof of purchase or order number
• Be reported to us within 48 hours of delivery

4. Refund Process

If your return is approved:

• We will offer a replacement or issue a refund (as discussed via email)
• Refunds will be processed within 5–7 business days to your original payment method

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used spiritual products
• Customized or energized stones
• Horoscope and consultation services

6. Return Shipping

You will be responsible for paying the return shipping costs unless the item was damaged or incorrect. Please pack items securely to prevent further damage during return transit.

7. Contact Us

If you believe your case qualifies for a return or refund, please contact us at:

• Email: support@safeenahussaini.com
• Website: www.safeenahussaini.com

We aim to resolve your concern in a respectful and fair manner, aligned with Islamic principles of honesty and trust.